Easily Access Services
Now introducing The Grand Resort Mobile App! Download the app to make our services and amenities easily available throughout your stay. Download the app from the links below and create an account on your phone.
Available on the App Store or on Google Play
After you download the app, you can…
Enjoy more time at the Resort and less time waiting in line with Mobile Check-In
Activate Your Room Key
Contactless check-in and your phone is your room key!
Request Guest Services
Request extra towels, pillows, report something not working in your room – we can help
Order In-Room Dining
Order breakfast, lunch or dinner right from the app.
Frequently Asked Questions
Where do I download the App?
The app is available on both Android and Apple Stores, by searching for the keyword The Grand Resort.
I have downloaded the App, now what?
First register the app and create a login. Select the mobile key and check-in button and select create an account You will have to enter an email and create a password. The app will send an email to the address you provided for verification.
What if I didn’t receive the verification email?
Check your junk email folders and spam filters. If it is still no there, contact the front desk at 330-856-1900 ext 1101.
I have tried to check-in on the App, but it says failed, now what?
Your reservation must have a valid credit card on file. If the card failed to authorize for room, tax and $50 incidentals it will not allow you to check-in. Stop at the Front Desk to verify.
How do I share a digital key with other members of my family?
To gain access, all individuals should login to the app with your login credentials.
I am not currently a guest at The Grand Resort, can I still access the App?
Absolutely! You can check-out the current packages, events and updates so you can stay in the loop.