We’re Here to Help

Our Management Team and Guest Services staff are here to help with any needs you may have before, during, or after your stay. From golf outings to corporate meetings to weddings and other private events our staff will take care of all the details so you’ll have an absolutely perfect experience while you’re here!

For general help during your stay please contact Concierge Service. To reach specific members of The Grand Resort’s management team, click on the link below.

CONCIERGE CONTACT & HOURS

The Grand Resort 
(330) 856-1900
concierge@thegrandresort.com
Open Daily: 8am-8pm

Avalon at Squaw Creek
(330) 539-5008
squawconcierge@avalonlakes.com
Sunday: 9am-5pm
Monday-Thursday: 10am-6pm
Friday: 9am-8pm
Saturday: 10am-6pm

Avalon at Buhl Park
(724) 704-8801
buhlconcierge@avalonlakes.com
Sunday: 9am-5pm
Monday-Thursday: 10am-6pm
Friday: 9am-8pm
Saturday: 10am-6pm

Avalon Field Club at New Castle
(724) 654-6689
fieldclubconcerige@avalonlakes.com
Tuesday-Saturday: 10am-6pm

Download The Grand Resort App

Download our app to skip the check-in line, activate your room key and stay up-to-date on social events/restaurant promos. Available for Apple and Android.

“The Grand Resort App may collect user uploaded images such as your identification card when using the app’s Mobile Check-In feature to check-in to the hotel”.

download our app