The Grand Resort – Warren, OH
About the Role:
The Grand Resort is the premier destination resort in the region, offering guests a luxurious and memorable experience year-round. Our commitment to exceptional hospitality and top-tier amenities makes us a sought-after location for travelers seeking comfort and service.
Job Summary:
We are seeking a dynamic Reservations/Call Center Associate to join our team! In this role, you will be the first point of contact for our guests and clients, providing outstanding customer service while managing reservations. Your energetic approach will ensure every guest feels valued, supported, and excited about their stay. This position offers an opportunity to work in a vibrant environment where your organizational skills and passion for hospitality shine.
- Customer Service preferred
- Basic computer abilities
- Strong verbal and written communication skills
- Professional and friendly presence
- Ability to upsell
- Problem solving and calm under pressure
- Attention to detail and organization skills
- Flexible schedule
Join us at Avalon Inn and Resort where your enthusiasm for hospitality meets your talent for organization! Help create unforgettable experiences for our guests while advancing your career in the vibrant world of travel and tourism.
The Grand Resort is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, gender identity or sexual orientation.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
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